FREQUENT QUESTIONS
The main form of communication with you is an email and phone, through which you will exchange information regarding the Sales Agreement with us.
If you want to place an order, please contact us at export@novumgrom.com.
The method and date of payment is each time determined by the Parties before concluding the Sales Agreement. The standard methods and terms of payment are presented below, which are available in the absence of other arrangements between the Parties. We provide the following payment methods:
a. Payment by bank transfer to the Seller's bank account (prepayment).
b. Payment by bank transfer to the Seller's bank account (based on an invoice with the payment date agreed in advance by the Parties).
Payment deadline:
a. In the case of prepayment, the Customer is obliged to make the payment within 7 calendar days from the date of the Sale Agreement.
b. In the case of payment on the basis of an invoice with the payment date agreed in advance by the Parties, the Customer is obliged to make the payment within the agreed period.
The method, date and cost of delivery are each time agreed by the Parties before shipment. We comprehensively organize transport to the place indicated by the Client. However, the full cost of transportation is borne by the Customer.
The customer is obliged to collect the finished product within 2 weeks of packing it. After this time, storage costs will begin to accrue.
We meet the expectations of our clients and we know that each project is individual and has a specific area to be used. Often, there are also specific requirements as to the appearance, color or settings of a given set or device. We are ready to support you and we allow modifications or color changes according to individual arrangements and only for big projects. Each project can be discussed.